Support

Last updated: November 2, 2026

Write to us: medvedcukkarolina68@gmail.com
We usually reply within 2 business days. Including your User ID (App → Profile, tap to copy) helps us find your purchases.

Restore purchases

Open the App → Profile → Restore Purchases. Use the same Apple ID you bought with.

Cancel a subscription

iPhone Settings → your name → Subscriptions → Deck Studio → Cancel Subscription. Cancel at least 24 hours before renewal. Deleting the App does not cancel the subscription.

How credits work

Your plan adds credits every period; unused plan credits are replaced at renewal.
Extra credits (Profile → Get Extra Credits) don't expire and work while your plan is active.
Longer decks and higher effort use more credits. Your balance is at the top of each tab.

A deck didn't finish

If creating or editing fails, the credits come back automatically and you'll see "No credits were used". If you were charged for a deck you never got, write to us with your User ID and the time.

Report a deck

Open the deck → ⋯ menu → Report. This opens an e-mail to us with the deck's reference; tell us what's wrong.

Delete your data

Delete a deck: open it → ⋯ → Delete. Deleting the App removes everything stored on your iPhone.
To delete data linked to your User ID on our side, including copies of your decks kept by our AI provider, write to us with the User ID from Profile.